Refund Policy
30-Day Free Returns
We want you to love your Lavenei experience! That’s why we offer 30-day free returns for all eligible items. If you’re not satisfied with your order, simply let us know, and we’ll make it right.
Returning Products
If you need to return a product, Lavenei covers the return shipping cost within the 30-day return window. All returned items must be sent in their original condition and packaging.
What’s Your Return Policy?
The Lavenei return period is 30 days from the date you received your order. If your return meets our policy requirements, we will refund the cost of the product within 30 days of receiving the returned item or being notified of your intent to return.
You Do Not Qualify for Free Returns If:
- The item has been used or is not in the same condition as when delivered.
- The item was physically customized or made-to-order based on your specifications.
- The product’s seal or packaging has been broken or tampered with.
Customers with Wrong or Damaged Items
If you receive the wrong item or your order arrives damaged, please contact us at info@lavenei.com with photos of the issue, and we’ll resolve it as quickly as possible.
Exchanges
Currently, we do not offer exchanges. If you’re unsure about sizing, check the sizing chart provided in each product description. If an item is mislabeled, let us know at info@lavenei.com within one week of receiving your order, and we’ll send a replacement or issue a refund.
Unclaimed Packages
If a package is unclaimed and returned to us, you will be charged for the freight cost. If you believe your package is missing during transport, contact us at info@lavenei.com, and we’ll assist you in tracking it down. Please note, Lavenei is not liable for lost orders due to incorrect information provided at checkout.
We’re here to ensure you’re happy with your Lavenei purchase! Reach out to us anytime for support.