This Privacy Policy explains how Lavenei (the “Site” or “we”) collects, uses, and protects your Personal Information when you visit or make a purchase.
Collecting Personal Information
When you visit our site, we collect specific information about your device, interactions, and data needed to process your purchases. Below is an overview of the types of information we collect and why:
Device Information
- Examples: Web browser version, IP address, time zone, cookie data, pages or products viewed, search terms, and interaction with the Site.
- Purpose: To ensure the Site functions correctly and optimize its performance through analytics.
- Source: Automatically collected using cookies, log files, web beacons, tags, and pixels.
- Disclosure: Shared with Shopify for processing.
Order Information
- Examples: Name, billing and shipping addresses, payment details, email, and phone number.
- Purpose: To process orders, handle payments, arrange shipping, and send order confirmations or updates.
- Source: Collected during checkout.
- Disclosure: Shared with Shopify and our fulfillment partner, Printful.
Customer Support Information
- Examples: Name, order number, email, and other contact details.
- Purpose: To assist with support requests.
- Source: Collected directly from you.
- Disclosure: Shared with our customer support platform, Klaviyo.
Minors
The Site is not intended for individuals under 18. We do not knowingly collect data from children. If you believe a minor has provided us with Personal Information, please contact us at info@lavenei.com to request deletion.
Sharing Personal Information
We share your Personal Information with trusted service providers to offer a seamless shopping experience.
- Shopify: Manages our online store. Shopify Privacy Policy.
- Klaviyo: Delivers newsletters and monitors email performance. Klaviyo Privacy Policy.
- Google Analytics: Helps us understand user behavior. Google Privacy Policy.
Behavioural Advertising
We use Personal Information to display targeted advertisements.
- Tools: Google Analytics, Facebook Ads, Pinterest Ads.
- Opt-out options:
Using Personal Information
We use your information to process orders, fulfill requests, and send updates about new products and offers.
Your Rights
For EEA Residents (GDPR)
- Rights: Access, correct, port, or erase your data.
- Contact us at info@lavenei.com to exercise these rights.
For California Residents (CCPA)
- Rights: Access, correct, port, or erase your data.
- Contact us or designate an authorized agent to make requests on your behalf.
Cookies
Cookies help improve your browsing experience by remembering preferences and actions. We use cookies for functionality, performance, advertising, and social media integration.
Retention
We retain your Personal Information unless and until you request its deletion.
Automatic Decision-Making
We do not engage in fully automated decision-making processes with legal or significant effects. Shopify employs limited decision-making (e.g., fraud prevention).
Contact Us
For any privacy-related questions or requests, please contact us at info@lavenei.com.
This policy is subject to updates. Your continued use of our Site signifies acceptance of the latest version.